FAQ

 

How do I know which mombox to Get?

The good news is: there's no wrong option here! Both the standard MOMBOX and the C-Section MOMBOX come jam packed with postpartum care items any new mom will love regardless of her birth story. Each product can be used in one way or another, regardless of a vaginal or cesarean delivery. We recommend gifting the traditional MOMBOX unless your mom-to-be has a scheduled c-section on the books. Another great option is to order the same day Mom delivers and we'll ensure her specific MOMBOX is waiting at home when she returns from the hospital. We ship fast! Still not sure? Get her a gift card and let her redeem when she's ready. 

What happens if she ends up with a c-section? 

Roughly one in three births in the United States end in c-section. That's why if you've ordered a standard MOMBOX and baby is born via cesarean, we've offer our C-Section Essentials Add On for $39.99 (+ free shipping). Rest assured that we will get it out ASAP so the new mama in your life is resting easy. 

What is your shipping policy?

You order. We ship. Anywhere in the continental USA, USPS or UPS, ASAP. See what we did there? Read our Shipping and Return policies here. 

While most MOMBOX orders are processed same-day and take 2-3 business days to arrive, please allow up to 5 business days for standard delivery. Need it faster? Select one of our expedited shipping options at checkout. For special deliveries, please email hello@mom-box.com and we'll make it happen. Promise. 

(Need to kill time until your box arrives? Come hang with us on Instagram: @_mombox.)

How fast will my mombox arrive?

In general: anywhere in the continental United States in 2-3 business days via USPS. Just in time for the new mom in your life to return home and feel the love. 

What about internal orders to Canada? We process all international orders to Canada same-day, but unfortunately have no control over the speed of Customs and Border Protection. We find the average Canadian order arrives within 14 business days. Often sooner. 

When should I order? 

For a delivery gift: within the first week of baby's arrival. Ideally, immediately following the baby's birth. 

For a baby shower gift: 1-2 weeks before the shower

How and why did you choose the products in MOMBOX?

We are so glad you asked. We've spent nearly two years, vetting hundreds of postpartum care items. We sampled nearly every peri-rinse bottle on the market, tested out hundreds of maternity pads, sprayed perineal sprays on our faces (for crying out loud), and sampled mesh panty after mesh panty, just to give you an idea. Each product is held to standards beyond just look and feel.  We are focused on design and functionality, cleanliness, and clean ingredients. Furthermore, we examine each brand's overall purpose and mission to ensure it aligns with ours. We source products made for moms by other moms whenever we can. Whenever possible, MOMBOX products are USDA organic, pesticide-free, cruelty-free, always safe for both mom and baby. We also believe strongly in supporting female-led companies. So thanks for supporting ours. 

I'd like to distribute mombox at my: office, workplace, mom-group. how do I place a bulk order?

The MOMBOX tribe runs deep, y'all. We love to see OBGYN offices, doulas, bosses supporting new mothers, and stoller-striding mom groups gifting MOMBOXES to the masses like Oprah giving out free cars at Christmas. Send us a note at hello@mom-box.com and include Bulk Order in your subject line. Or call us at: (857) 770-1022 and we'll get you squared away. 

Any other questions?

Have an amazing story to share about triumph in motherhood? Struggling with the chaos of postpartum recovery? Have a product recommendation for inclusion? Want to share cute photos of your new squishy baby? Whatever you've got to say, we want to hear it. We're in this motherhood thing TOGETHER and don't you forget it. Drop us a line day or night: hello@mom-box.com.